When you order an item from our website, you agree to purchase the item subject to the Terms & Conditions below. Please make sure you read and understand our Terms & Conditions before you purchase any Christy-Anne Jewellery
TERMS & CONDITIONS
Christy-Anne Jewellery is handmade by people not produced by machines. This means that your jewellery will be made to look as similar to the photographs and descriptions as possible but it will not be the exact item shown.
We will make every effort to insure the product information and prices displayed on our website are correct and up-to-date. We do however, reserve the right to deny any orders if we identify an error with its product information or price.
We reserve the right to deny orders for the following reasons:
- The product ordered is not available in stock
- We cannot manufacture the order in the requested time-frame
- We cannot obtain authorization for the payment
MANUFACTURING & PROCESS TIME
Your order will only be processed once we have received proof of your payment. You will receive an email informing you that your order has been proceed, and a further email informing you when your order is finished.
We aim to process your order within 48 weekday hours from the time we receive payment confirmation (please note that if your order is placed over the weekend, it will only be processed from the Monday of the new week).
We make to order so please allow for at least 10 working days of manufacturing time. If you need your order by a specific date, please inform us of this date when you place your order. Please not that if we are very busy and have a backlog of orders, the manufacturing time may take longer than 10 working days, in which case you will be informed of our current turnaround time.
SHIPPING & DELIVERIES
Christy-Anne Jewellery only ships from Monday-Friday during office hours, not including public holidays.
Once your order has been shipped and handed over to the postal service/courier company we are not liable for any loss, damages or errors made by these services, the purchaser will assumes all risk of loss or damage.
We will make our best efforts for you to receive your jewellery in the correct time frame, however any commitments made with regards to the delivery times and dates are subject to delays or unforeseen circumstances by the delivery company/postal services. In accepting our Terms & Conditions the purchaser understands that there is a risk of late arrival.
We are not responsible for any incorrect addresses that are given to us.
South African Postal Service (takes at least 5 working days) – we require a post box address from you
Door-to-door courier service (takes 2-3 working days) – we require a physical address where there will be someone to sign and receive your delivery within working hours.
We use the EMS service of the South African Postal Service. This may take 10-20 working days.
Please note that customs policies vary in different countries and states. You may be liable for customs and import duties, quotas, permits, product restrictions and/or other local requirements. We do not accept responsibility for and will not be held liable for any extra charges.
CANCELLATION OF ORDERS
Once your order has been placed and processed it cannot be cancelled by the purchaser.
After receipt of your order, we reserve the right to cancel your order at any time for any reason, whether your payment has been processed or not. If we have received your payment we will refund you.
We reserve the right to refuse or cancel any orders that have been listed at the incorrect price and will refund you if your bank card has been charged.
We accept PayFast and EFT (Electronic Funds Transfer).
We like to constantly evolve and grow in creativity, exploring new areas of design. This means that we will be continuously updating our products and what we offer. All our products and pricing are subject to change based on market conditions, currency fluctuations, manufacture price changes, price changes from our suppliers, errors in advertisements, and other extenuating circumstances.
We reserve the right to:
- Discontinue any products at any time we choose without notice.
- Change the details on our products.
- Make adjustments to pricing on our products.
RETURNS & EXCHANGE POLICY
We aim for our customers to be happy and satisfied with their purchases of Christy-Anne Jewellery. If you are unhappy with your jewellery, you may return it within 10 days for an exchange or store credit on the purchase price (this is the product price you paid excluding postage).
We will only accept returned products that adhere to the following criteria:
- The items must be unused, unworn, undamaged and in their original packaging.
- We will not accept any returns after the 10 day period from date of purchase.
- We do not accept returns on custom orders or orders that had special requests outside of the standard product.
- We do not accept returns on earrings.
- Any postage or courier fees involved in the process of your return will be at the purchaser’s own expense.
We will not accept responsibility for broken chains – they are a delicate part of any jewellery piece and must be handled with care by the wearer. Our replacement fee on all standard silver chains is R180 if you wish to get a new one. Please contact us via email for prices on replacing gold chains and fancy chains.
If you wish to exchange an item, you will receive a store credit of the amount you paid for the product excluding postage/courier fee paid. Any new postage fees required for the exchange will be charged to the purchaser.
We will only accept exchanges on products that adhere to the following criteria:
- The items must be unused, unworn, undamaged.
- We do not accept exchanges on custom orders or orders that had special requests outside of the standard product.
- Any postage or courier fees involved in the process of your exchange will be at the purchaser’s own expense.
We suggest using registered mail when returning/exchanging items as we are not liable for any items that are damaged or lost in the post.